PRIVACY POLICY

At Insulean, we take your privacy very seriously. Here you can read about what we do with your personal information and how we keep it secure.

Data Protection Act

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs.

Please help to keep your record up to date by informing us of any changes to your circumstances.

Staff in the clinic have access to your medical records to enable them to do their jobs. Your doctor is responsible for their accuracy and safe-keeping.

Sharing of Information

From time to time, it may be necessary to share information with others involved in your care. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

 

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. to your GP.
  • To help you access other services e.g. FORTH, our affiliate partner, to manage blood tests and results. This requires your consent.
  • When we have a duty to others e.g. in child protection cases

 

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues.

To ensure your privacy, we will not disclose information over the telephone or unless we are sure that we are talking to you.

Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask if you would like further details. In some circumstances a fee may be payable.

Collection of Information

We may collect the following personal information from you:

  • Contact information such as name, email address, home address, and phone number.
  • Demographic information such as country and postcode.
  • Preference and other information such as type of query and marketing preferences.

 

We may use this information to:

  • Send you requested updates about our services or related special offers.
  • Send you requested information about our services.
  • Send you a confirmation that we have received your email.
  • Respond to appointment bookings, customer service requests, questions and concerns.
  • Improve our marketing efforts.
  • Conduct research and analysis.

 

What we would do with this information:

We will only share your personal information with trusted third parties in the ways that are described in this Privacy Policy. We may provide your personal information to companies that help us with our business activities such as delivering email newsletters. These companies, such as MailChimp, are authorised to use your personal information only as necessary to provide these services. We use MailChimp as our marketing automation platform.

 

Opt-Out

You may choose to stop receiving email updates by contacting us by email, phone or in person at our address.

We will not provide your details to any other third party with your prior consent.

Links to Other Sites

Our site may include links to other sites whose privacy practices may be different. If you submit personal information to those sites, your information is governed by their privacy policies.

Changes To This Policy

By using our site, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. If we plan to make a significant change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our site prior to the change becoming effective. Please review this page from time to time for the latest information on our privacy policy.

Contacting us

If you have questions or concerns regarding this Privacy Policy, you can contact us by emailing contact@insulean.co.uk

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